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What is Toto?

Toto is an Australian-owned and operated business and licensed Australian Tourism Data Warehouse distributor committed to inspiring dog lovers to share unforgettable holiday experiences with their fur-babies.

Why list your property with Toto?

Toto is the only accommodation booking website that is 100% pet-friendly, is clear about levels of pet-friendliness and offers hassle-free online booking.

No longer do you need to compete with every single accommodation provider on a massive website; Toto allows you to cut through the noise and connect with your target audience, travelling pet-lovers.

Toto is clear about levels of pet-friendliness with our Paw ratings, making it easier for you to show travellers how accommodating you are with dogs staying at your property.

Signing up with Toto is simple. There are no ongoing subscription fees, you only pay when you receive a booking.

List your property with Toto if:

  • You only want to pay for the performance of attracting clients to your listing
  • You value partnerships, we are only successful if you are successful
  • You are committed to providing a service to your community to allow people to experience travel with their pets
  • You want to support a local business owned and operated in Australia
  • You value a premium high value service
  • You want no costs to join
  • You want to be paid instantly

How do I list my property on Toto?

Listing your property with Toto is simple and quick. Start by signing up for a Toto account; just click on the List Now icon below or the List Your Property icon at the top of the page then enter your details and create your property listing.  To help prevent fraudulent activity, you may be asked to send us verification documents.  Once you've completed the sign-up form and sent your documents, please allow up to two business days for the Toto team to process your listing.


What is Toto's Paw rating system?

"We have designed a ""paw rating"" system making it easier for you to understand just how accommodating the property is with dogs staying, making it much simpler and easier for you to find the perfect fit for you and your pooch. One Paw Property allows pets to stay outside. Can include an off-leash area, secure fenced area, or on-leash at all times. Check pet amenities in property for full details. Two Paws Property allows pets inside and may include additional features such as off-leash area or secure fenced area. Check pet amenities in property for full details. Three Paws Pets are allowed inside and the property offers additional pet-oriented features such as a doggy gift pack or other pet services such as pet minding, pet spa, and grooming services. Check pet amenities in property for full details. Four Paws Property offers the full three Paws experience with pets inside and additional pet amenities and also has multiple guest reviews with an average guest rating of 4 stars or greater. Four paws is the maximum level of pet-friendly accommodation experience available."

Can I choose what type of pets are allowed to stay?

Yes, however, we are a pet-friendly accommodation booking site, so we do encourage you to allow all animals to stay. We do understand it isn't always practical for all pets to stay at all accommodation sites. Therefore, if you exclude any pets from staying at your accommodation, it is imperative you make this clear in the policy section of your listing. To receive the best guest reviews we recommend the guest clearly understands your expectations before booking your accommodation.

Do I have to be pet-friendly to be listed on Toto?

Yes, Toto is 100% pet-friendly, so if you don't allow pets on your property than unfortunately, we will be unable to list your property.

Can I restrict pets from certain parts of my property?

Yes, sometimes is maybe for practical or even the safety of your furry guests that restrictions may need to be in place to ensure everyone has a safe and fun experience. Please make sure you clearly state any restrictions in the policy section of your property listing.

What do I need to provide for a guest’s pet?

This will be dependent on your property's PAW rating. For instance, if your property is a 3 or 4 Paw rating, you will be required to allow the pet inside the accommodation and also provide a puppy pack or service. A Puppy pack may include a doggy bed, bowls, food, toys, doggy shampoo, doggy towels, pet treats etc. A service may be dog sitting for your guests while they explore their surroundings or fenced areas for dogs to run around, perhaps even a doggy playground or hydro baths for your pup to be pampered. At Toto we are here to help so if you are stuck for ideas, please don't hesitate to drop us a line or even join the Toto community to hear what other accommodation providers are offering their furry guests.

What are guest responsibilities for their pet?

Clearly stating your expectations of any visiting pets in your property's policy is recommended. An example of a pet policy: Guest hereby agrees to comply the following: 1. All pets must have up to date vaccinations, worming and flea treatments 2. Guest is responsible for cleaning up any/all pet refuse. 3. Pet must not cause damage to premises or furnishings. 4. Guest should prevent pets from producing excessive noise at a level that disturbs neighbors. 5. Pet will not be left unattended for an undue length of time, either indoors or out. 6. Homeowner assumes no responsibility for illness or injury that may incur to pets or humans while on the premises. The Guest shall be solely responsible for the pet while on the property.

Can I still have my pets at my property during a guest's stay?

Communication is key. If you have animals on your property be sure to include this in your property description, so guests understand the environment their pet will be staying in. By providing clear rules to your guests, this should provide a safe and happy environment for all pets.

Why should I offer pet-friendly accommodation?

The Facts ● Australian households spend more than $12.2 billion annually on pet products and services ● 65% of households view their dog as part of their family ● 80% of dogs are allowed inside at home ● 31% of pet owners say the more common difficulties of pet ownership are not being able to take their pet on holidays Offering pet-friendly accommodation makes sense as there is a rising need for this type of accommodation across Australia. Accommodation providers who are providing pet-friendly options are experiencing strong commercial outcomes for their businesses. Australia is not currently viewed as the most pet-friendly nation in the world. In America and Europe, it is common to see dogs with their owners in hotels, on planes and in many public places. Join Toto today and join the revolution of helping to make Australia the most pet-friendly country in the world. You will love the benefits of offering this service, and our community of travelling pet-lovers will love you for making the switch to pet-friendly accommodation at Toto.

What does pet-friendly accommodation mean?

The term "pet-friendly" can mean a lot of things to different people. When an accommodation provider advertises themselves as pet-friendly, it means that they will allow pets - although restrictions may apply. However, we do encourage our property owner to not only allow but welcome pets just as you would with a human. The more pet friendly your property listing is, the better Paw rating you will receive, and you will rank higher in our listings.

Who can list their property on Toto?

If you allow pets on your property you can list your property with Toto. However, we do encourage our property owner to not only allow but welcome pets just as you would a human. The more pet friendly your property listing is, the better PAW rating you will receive, and you will rank higher in our listings.

How will Toto verify I have authorisation to list a property?

To help protect you and Toto customers from fraudulent activity you will be required to include verification documents when creating your account and completing your property listing. Please allow up to 2 business days for Team Toto to verify your listing. In order to verify your listing we will require the following verification documentation: For Property Owners: Your photo identification in the form of a passport OR driver's license. A copy of your council rates notice which features your name and the property’s address OR a copy of your signed purchase contract notice which features your name and the property’s address. For Property Manager: Your photo identification in the form of a passport OR driver's license. A copy of the council rates notice which features the property owner’s name and the property’s address OR a copy of your signed purchase contract notice which features the property owner’s name and the property’s address. A signed letter from the property owner stating that you have permission to manage their property. For Agents (for each listing): Your photo identification in the form of a passport OR driver's license. A copy of the official property management agreement. A copy of your agent’s license. For Businesses: Photo identification for the property manager in the form of a passport OR driver's license. A copy of the council rates notice which features the businesses’ name and the property’s address. ASIC documentation showing the relationship of the property manager to the business (must be an office holder, managing director or owner) For Trusts: Photo identification for the property manager in the form of a passport OR driver's license. A copy of the trust which features: The full name of the trust. Full names and addresses of the trustees of the trust. Copy extracts of the trust deed evidencing these details (cover page, index/contents, first page listing the trustee name, date and signature page) OR verification of these details from the trust solicitor.

How do I sign up as a Toto Accommodation Provider?

Signing up is easy. Select the List Your Property button and you can instantly start creating your account and property listing.

What is a Puppy Profile?

A puppy profile is an opportunity for a guest to share with the Toto community fun information about their lovable puppy. It is also great for accommodation providers to read a little about your pet that will be joining you at your chosen accommodation. This helps the accommodation provider learn more about your puppy before they welcome you and your pet to their accommodation. A robust Puppy Profile helps others to feel that you are responsible and committed to the spirit of Toto. We recommend including fun information about your pets like and dislikes, describing your pet’s temperament and personality are a great way for others to learn more about your puppy.

Why should I create a Toto profile and photo?

Your profile is a great way for guests to learn more about you before they stay at your accommodation. When your profile is robust, it helps others feel that you're responsible, authentic, and committed to the spirit of Toto. We recommend accommodation providers upload a profile photo when they create their listing. A great profile includes: • Image: Please upload a photo that clearly shows your face. This is a great way for the Toto community to learn more about you. Personal or sensitive information is best to leave out of your photo. • Bio: A description of at least 50 words highlighting why you decided to join the Toto community, your interests or hobbies, or anything else you think someone would want to know about you. To view someone's profile, just click their profile photo.

What is the Toto Community and why should I join?

The Toto Community is a forum to share you and your dog’s travelling experiences with travelling dog-lovers. At Toto we have a passion for travelling and want to inspire people to embrace their pets into their everyday lives including taking them away on their adventures all over Australia. But it doesn’t stop here. We want to provide a resource that makes travelling with dogs easy and fun. The Toto community will help you with what to take with you, what’s worked well for other travellers, adventures and activities you can enjoy with your dog or it might be as simple as where you can enjoy a glass of wine and have a bite to eat with your best friend by your side. So why don’t you and your furry friend join the Toto community to learn more and start sharing your ideas and experiences with other like-minded travellers.

How do I create a listing on Toto?

Listing a property on Toto is simple and quick. Select the List Your Property button and follow the steps to list your property with Toto.

Are there any fees or subscription charges to list on Toto?

There are no upfront fees or annual subscription charges, there is only a 10% commission fee of the total booking.

Does Toto charge the guest GST?

Guests are charged 10% GST. The room pricing in inclusive of GST.

How do reviews work?

All the reviews on Toto are written by accommodation providers and guests from our community. A review is based on the experience after staying at the accommodation provided. You have 14 days after checkout to write a review for a trip.

What is Toto's review policy?

At Toto, we want both guests and accommodation providers the opportunity to share their holiday experiences with the Toto Community. Property reviews from past guests help travellers to be reassured that a property is truly as described and helps them to book with more confidence. Reviews that are left by other guests allow a potential traveller to gain instant trust with the accommodation provider. In addition, accommodation providers want to make sure they can trust their potential guests (human and furry) and are comfortable with them staying in their property, so accommodation providers are able to review guests and their pet that has booked their accommodation. Our two-way review process ensures that all reviews on our site are unbiased and truthfully reflect the experiences.

Can I write a review on the guests pet?

Yes, at Toto we encourage both our guests and our accommodation providers to write reviews.

How do I join the Toto Community?

The Toto Home Page has 2 options for joining the Toto Community via Facebook or Instagram. You can also set up your Puppy Profile in your Dashboard.

How does Stripe work?

1. Guests pay for accommodation booking 2. Stripe process the payment, keeping everyone’s financial details protected 3. You instantly receive the payment. Simple

Why Stripe?

1. Stripe allows you to be paid instantly and removes financial complexity by allowing you to link with accounting software such as Quickbooks. 2. Millions of businesses use Stripe, from startups to the world’s largest companies, in over 120 countries companies use Stripe. Stripe is headquartered in San Francisco, with offices in Dublin, London, Paris, Singapore, Tokyo, and more. 3. Stripe is powered by secure credit card data tokenization to ensure PCI obligations are met. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe makes use of best-in-class security tools and practices to maintain a high level of security at Stripe.

How and when will I receive payment for a bookings?

Payments for bookings are instant, once the guest payment is approved, the payment will be transferred to your Stripe account instantly. When you created your Stripe account you nominated a bank account, this bank account will receive payments. Payments of your available account balance are made daily and contain payments processed two business days prior. For example, payments received on a Tuesday are paid out by Thursday, and payments received on a Friday are paid out by Tuesday.


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